http://www.marketwatch.com/story/un...illion-off-the-airlines-market-cap-2017-04-11
What troubles me is United airlines' behaviour, they apologize at first , then change their tune the second time by demonizing the customer , then when they see how the stock went south they go back to apologize .
They did not see what is wrong with over book to full capacity , then kick off 4 customers .
What happens now is that there seems to be a campaign to pull out all the dirt from the customer's trouble past, his bad past is on every media outlet now .
Why would someone's past deed has anything to do with the company bad business practices which treat customers like dirt and would justifies the company's own bad behaviour .
It seems that there is an effort to destroy any sympathy to the victim with broadcasting his past sins in order to gain back shares' price here .
http://www.cnn.com/2017/04/11/opinions/david-daos-united-nightmare-could-be-yours/
What troubles me is United airlines' behaviour, they apologize at first , then change their tune the second time by demonizing the customer , then when they see how the stock went south they go back to apologize .
They did not see what is wrong with over book to full capacity , then kick off 4 customers .
What happens now is that there seems to be a campaign to pull out all the dirt from the customer's trouble past, his bad past is on every media outlet now .
Why would someone's past deed has anything to do with the company bad business practices which treat customers like dirt and would justifies the company's own bad behaviour .
It seems that there is an effort to destroy any sympathy to the victim with broadcasting his past sins in order to gain back shares' price here .
http://www.cnn.com/2017/04/11/opinions/david-daos-united-nightmare-could-be-yours/