practicallyostensible
Julia
A former employee of Dell computers said, "When Dell is good it's really good, and when it's bad it's really bad." I got my first Dell laptop 6 years ago, it's what I'm typing on currently, it works great. When I needed a more portable laptop I went back to Dell and bought their top of the line model.
Four months after purchase, nearly three months ago now, it stopped working. They sent me a new hard drive. When that didn't fix it they sent someone to replace the motherboard. Shortly after the LCD, hard drive, microphone and internal battery needed to be replaced, it was returned to the depot. They didn't have a hard drive in stock so they sent one out to me, which had no OS installed on it and "might be corrupt" (you think they would have checked that). A new one is in the mail....apparently. Over these past few months I have accumulated over 20 hours on the phone with Dell's "technical service".
Dell has a policy that no computer will be replaced after 21 days. If they deem that it does indeed need replacing, they send a refurbished model. I just need it working for one day so I can turn in the damed thing to the student store to get credit on a Mac.
Too bad I don't live in NYC. New York Attorney General Andrew M. Cuomo has filed suit against Dell on behalf of the people. I hope they go down. http://www.consumeraffairs.com/news04/2007/05/ny_dell.html
FOR YOUR OWN SANITY, PLEASE AVOID DELL!
Four months after purchase, nearly three months ago now, it stopped working. They sent me a new hard drive. When that didn't fix it they sent someone to replace the motherboard. Shortly after the LCD, hard drive, microphone and internal battery needed to be replaced, it was returned to the depot. They didn't have a hard drive in stock so they sent one out to me, which had no OS installed on it and "might be corrupt" (you think they would have checked that). A new one is in the mail....apparently. Over these past few months I have accumulated over 20 hours on the phone with Dell's "technical service".
Dell has a policy that no computer will be replaced after 21 days. If they deem that it does indeed need replacing, they send a refurbished model. I just need it working for one day so I can turn in the damed thing to the student store to get credit on a Mac.
Too bad I don't live in NYC. New York Attorney General Andrew M. Cuomo has filed suit against Dell on behalf of the people. I hope they go down. http://www.consumeraffairs.com/news04/2007/05/ny_dell.html
FOR YOUR OWN SANITY, PLEASE AVOID DELL!