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Thanks to Tom Kalina and to Liquid Web (our amazing server support), we have discovered an issue with uploading photos using the built in attachment uploader.
There is a rule built in to keep the server running smoothly called a ModSecurity rule that the attachment process was tripping. Apparently the attachment file had an illegal naming convention in it. If the filename has a single or double quote in it, it trips this rule and generates an error.
When this is the case, then a simple rename of the file should allow you to upload the file.
Of course this is an issue for us because of the use of single quotation marks around clonal names.
For example, Tom's Phrag. vitattum 'Birchwood' jpg file had the quotes included in the name of the attachment which tripped the rule and caused the server error. When I removed the quotes around 'Birchwood', the photo uploaded just fine.
So, please make sure when uploading attachments that your files do not have single or double quotation marks in the file name.
Thank you!
There is a rule built in to keep the server running smoothly called a ModSecurity rule that the attachment process was tripping. Apparently the attachment file had an illegal naming convention in it. If the filename has a single or double quote in it, it trips this rule and generates an error.
When this is the case, then a simple rename of the file should allow you to upload the file.
Of course this is an issue for us because of the use of single quotation marks around clonal names.
For example, Tom's Phrag. vitattum 'Birchwood' jpg file had the quotes included in the name of the attachment which tripped the rule and caused the server error. When I removed the quotes around 'Birchwood', the photo uploaded just fine.
So, please make sure when uploading attachments that your files do not have single or double quotation marks in the file name.
Thank you!
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